Delivery
Orolíquido will do everything possible to deliver in the time and manner specified during the purchase process. The delivery period will be chosen by the user based on the availability of the service in their postal code, which may be the same day in less than 1 hour or the user may even choose the delivery time slot on any of the available days.
Every time an order is to be shipped; the buyer will receive an email after payment of the purchase.
The purchase order will be available in Orolíquido, once the payment is confirmed, from the issuance of the email. This original purchase order includes VAT.
Orolíquido will ask the user to choose the place of delivery, specifying their address, office or center where they want the product to be delivered, in addition to the contact telephone number in the event that there is any incident with the delivery.
Each delivery is considered to have been made from the delivery of the product by the carrier to the customer in the place indicated by him for the delivery of the order at the time of contracting, materialized by the control system used by the carrier.
Queries and claims should be addressed to Orolíquido by email at shop@oroliquido.com. If a product arrives broken or in poor condition, it is important that within 24 hours of receiving the merchandise, attach photographs to document the incident and indicate the incident by email to the address shop@oroliquido.com or by calling 933022980. In this sense, Orolíquido will reimburse the amount of those products affected by a breakage or incident that occurred during the transport process, such as a loss.
Payment
Payment for purchases is made by bank card. The accepted bank cards are: Visa, MasterCard.
If the POS (Point of Sale Terminal) reports the denial of the card, the order will be automatically canceled.
Security
For your security Orolíquido has relied on the credit card payment system to a payment gateway. The bank details entered are encrypted and transmitted securely to the servers of the bank and, subsequently, are verified with the issuing bank to avoid possible fraud and abuse.
This data entry procedure is guaranteed by SSL (Secure Socket Layer) -128 bit encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access to this relative information via the Internet. to the bank details entered by the customer.
Only the Bank has access to the bank data linked to these means of payment, so that Orolíquido does not know or record these data during the payment transaction or at any other time.