Return or Withdrawal
The articles offered in Orolíquido are endorsed by important commercial firms. Offering the highest quality and the best guarantee is the commitment to its customers. If when you receive the order you are not satisfied, you have a period of fourteen (14) calendar days, counting from the date of receipt, to execute the right of return or withdrawal.
If the reason for the return is due to an error by Orolíquido (the product is defective, not the one that was ordered, etc.), Orolíquido will be responsible for the collection costs. If the reason is another (the products were served correctly but they are not to the customer's liking), Orolíquido will pay the cost of the products except for the return transport costs that will be borne by the customer. That is, when the products are served correctly but they are not to the customer's liking and have been returned within the established period (14 calendar days from receipt of the product), Orolíquido will pay the cost of the products and shipping costs (in case they have been paid at the time of purchase) except for the return costs that will be borne by the customer.
In the event that Orolíquido were to make a delivery in a place and during a previously agreed time and confirmed by a client in accordance with the provisions of these Terms and Conditions, and it was not found in said place ( hereinafter "non-communicated absence") and during the previously arranged hours, Orolíquido reserves unilaterally, the power to refund the purchase amount to said client, subtracting in any case from the corresponding amount, the expenses that would have accrued as consequence of the transport and / or the preparation of the purchase by it, as well as the return costs. The delivery costs will amount to between 6.99 and 15 euros, which will be determined based on the final delivery address confirmed by the customer and the weight and volume of the order. The return costs for "absence not reported" will be the same applicable for the case provided in the previous paragraph.
If Orolíquido does not deliver at the place and during a time previously agreed upon and confirmed by the customer, the latter may unilaterally refuse the order and Orolíquido must refund the amount of the purchase that has actually been paid.
Orolíquido will only accept returns that meet the following requirements:
1. The product must be in the same state in which it was delivered and must keep, as far as possible, its original packaging and labeling.
2. The shipment must be made using the same box or bag that has been sent, or failing that in a similar format that guarantees the return in perfect condition.
3. You can use the model withdrawal form that appears below, although its use is not mandatory: Customer Support, selecting as subject "I want to return products".
To start the return process, please contact the address firstname.lastname@example.org or by calling 93 302 2980.
The goods to be returned will be, always and in any case, unused, except for the provisions of article 79 of Royal Decree 1/2007, of November 16.
In accordance with current legislation (article 103 of Legislative RD 1/2007, of November 16), the foregoing will not apply, among other cases, to:
1. Goods that can deteriorate or expire quickly, open and / or partially consumed products.
2. Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. (For example: Underwear, swimsuits, mattresses, etc.)
3. Goods that after delivery and taking into account their nature have been inseparably mixed with other goods.
4. Sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery. The same criteria will apply to books.
5. Goods made according to the specifications of the consumer and user or clearly personalized.
6. Daily press, periodicals, or magazines, with the exception of subscription contracts for the supply of such publications.
Likewise, in cases of last-minute cancellations by the client or of unreported absences that it is not possible to reschedule a new delivery within 24 hours, Orolíquido reserves the right to cancel the purchase and subtract from the refund the RRP of perishable products that by their nature cannot be returned to Orolíquido's custody (fresh products, prepared or not, or products explicitly purchased for delivery to this customer) as well as shipping costs paid by the customer.